Effective Date: 23 July 2026
Last Updated: 23 July 2026
1. Introduction
Welcome to Zero Max Rent A Car L.L.C., trading as Zero Max Lease to Own (“Zero Max”, “we”, “our”, or “us”).
Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly in accordance with the applicable laws of the United Arab Emirates.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:
- Visit our website;
- Submit an enquiry;
- Contact us by telephone, WhatsApp, email or social media;
- Request a quotation;
- Apply for a Lease-to-Own vehicle;
- Visit our office or showroom; or
- Use any of our products or services.
By using our website or providing your personal information, you acknowledge that your information will be processed in accordance with this Privacy Policy.
2. Information We Collect
Depending on your interaction with us, we may collect the following information.
Personal Information
- Full Name
- Date of Birth
- Nationality
- Emirates ID
- Passport Details
- UAE Residence Visa Details
- Driving Licence Information
- Photograph and Signature
Contact Information
- Mobile Number
- WhatsApp Number
- Email Address
- Residential Address
- Mailing Address
- Emergency Contact Details
Employment Information
- Employer Name
- Occupation
- Employment Status
- Salary or Income Information (where required)
- Supporting Documents
Vehicle Information
- Preferred Vehicle
- Plate Number
- Chassis Number (VIN)
- Vehicle Registration Details
- Vehicle Usage Information
- Service History
- Accident Records
- Insurance Claims
- Traffic Fines
- Salik and Toll Charges
Payment Information
- Payment Records
- Invoice History
- Refund Records
- Settlement Records
- Security Cheque Information
- Outstanding Balances
We do not intentionally store complete payment card information.
Website Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage
- Cookies
- Date and Time of Visit
- Referral Source
- Website Analytics
Communication Records
We may retain records of:
- Telephone Calls
- WhatsApp Messages
- Emails
- SMS Messages
- Customer Support Requests
- Complaints
- Feedback
Where applicable, telephone calls may be recorded for quality assurance and security purposes.
3. How We Collect Your Information
We collect information directly from you through:
- Our Website
- Telephone
- Facebook & Instagram Lead Forms
- Google Advertising Forms
- Social Media
- Office Visits
- Showroom Visits
We may also receive information from:
- Vehicle Suppliers
- Insurance Companies
- Vehicle Dealerships
- Payment Providers
- Government Authorities
- RTA
- Police
- Courts
- Recovery Companies
- Fraud Prevention Providers
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries
- Prepare quotations
- Process Lease-to-Own applications
- Verify your identity
- Verify documents submitted
- Assess eligibility
- Prepare contracts
- Register vehicles
- Arrange insurance
- Deliver vehicles
- Process payments
- Manage monthly instalments
- Send payment reminders
- Manage traffic fines and Salik
- Process insurance claims
- Manage maintenance records
- Recover company vehicles where legally permitted
- Prevent fraud
- Improve our website and services
- Comply with UAE legal and regulatory obligations
- Establish, exercise or defend legal rights
- Send marketing communications where you have provided your consent.
5. Legal Basis for Processing
We process personal information where necessary for:
- Your consent;
- Providing services requested by you;
- Entering into or performing a contract;
- Compliance with legal obligations;
- Protection of our legitimate business interests;
- Fraud prevention;
- Security purposes; and
- Any other lawful basis permitted under UAE law.
You may withdraw your consent at any time where processing is based on consent.
6. Marketing Communications
With your consent, we may send information regarding:
- Vehicle Offers
- Promotions
- New Vehicle Arrivals
- Company News
- Events
- Marketing Campaigns
You may opt out at any time by contacting us or following the unsubscribe instructions provided in our communications.
7. Cookies
Our website uses cookies to:
- Improve Website Performance
- Enhance User Experience
- Remember User Preferences
- Analyse Website Traffic
- Improve Marketing Campaigns
You may disable cookies through your browser settings; however, certain website features may not function correctly.
8. Sharing Your Information
We do not sell your personal information.
Where necessary, we may share information with:
- Vehicle Manufacturers
- Vehicle Dealers
- Insurance Companies
- Insurance Brokers
- Banks
- Payment Providers
- RTA
- Police
- Courts
- Government Authorities
- Maintenance Providers
- Garages
- Recovery Companies
- Roadside Assistance Providers
- Salik Service Providers
- Cloud Hosting Providers
- CRM Providers
- Website Providers
- IT Service Providers
- Cybersecurity Providers
- Auditors
- Accountants
- Legal Advisers
- Debt Recovery Agencies
- Related Companies
Information will only be shared where necessary and in accordance with applicable laws.
9. International Transfers
Some of our service providers may process information outside the United Arab Emirates.
Where this occurs, we will implement appropriate safeguards in accordance with applicable UAE data protection laws.
10. GPS and Vehicle Telematics
Vehicles supplied by Zero Max may contain GPS tracking, telematics or security systems.
Where installed, these systems may be used for:
- Vehicle Protection
- Theft Prevention
- Vehicle Recovery
- Fleet Management
- Mileage Monitoring
- Maintenance Scheduling
- Accident Investigation
- Fraud Prevention
- Contract Administration
- Compliance with Legal Requirements
11. Data Security
We implement appropriate administrative, technical and organisational security measures designed to protect your personal information against:
- Unauthorised Access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
These measures include:
- Secure Servers
- Password Protection
- Access Controls
- Staff Confidentiality Obligations
- Encrypted Systems where appropriate
- Regular Security Monitoring
- Data Backups
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
12. Data Retention
We retain personal information only for as long as necessary to:
- Provide Services
- Manage Contracts
- Process Payments
- Resolve Complaints
- Manage Insurance Claims
- Manage Traffic Fines
- Comply with UAE Laws
- Prevent Fraud
- Protect Legal Rights
Where required by law, information may be retained for longer periods.
13. Your Rights
Subject to applicable UAE law, you may request to:
- Access your personal information;
- Correct inaccurate information;
- Update incomplete information;
- Request deletion where legally permitted;
- Withdraw marketing consent;
- Restrict certain processing;
- Request information regarding the processing of your data.
We may request proof of identity before processing any request.
14. Children’s Privacy
Our services are intended only for persons aged 18 years or older.
We do not knowingly collect personal information from children.
15. Third-Party Websites
Our website may contain links to third-party websites.
Zero Max is not responsible for the privacy practices, content or security of third-party websites.
We encourage users to review the privacy policies of those websites.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.
The latest version will always be published on this page together with the updated revision date.
Your continued use of our website constitutes acceptance of the updated Privacy Policy.
17. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Zero Max Rent A Car L.L.C.
Trading as: Zero Max Lease to Own
Trade Licence No.: 996866
Address
Office No. 69 & 70, Fourth Floor, Rasis Business Centre, Al Barsha 1, Dubai, United Arab Emirates
Telephone
+971 52 111 2029
We will make reasonable efforts to respond to your request as soon as practicable and in accordance with applicable laws of the United Arab Emirates.